LensCrafters

Photos of LensCrafters

Reviews

• Lin McCraw

  Jul, 28 2018
  ★ ★ ☆ ☆ ☆
  NOT GOOD. I broke my glasses under warranty. Left them at the Valley View Store over a month ago. Only one call to notify me that they were not back but I could call and check any time. So I called AGAIN-was told Oh, they've been back since June 26th-today is JULY 29th. I asked what time they close as I work late. I was told 9pm. I left work early and got to LensCrafters at 8:52 pm. The lights were on and an employee standing there but the door was locked. This is not just an inconvenience, I'm nearly blind and have been using a very old prescription and have had some pretty nasty vision headaches without the newest prescription. How come they can lock the door yet have no time to call me and let me know my glasses were ready for pick-up? Just another example of a "big business" that has lost it's original message and goal: the trust & satisfaction of it's customers. I guess my > $500.00 cash transaction meant very little. Lesson Learned: LensCrafters will not have to worry after I pick my glasses up whether I satisfied again. I'll take my $500.00 & go elsewhere.

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